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Monday, August 15, 2011

Architecture: What is Quality of Service (QoS)?

Quality of Service is a measurement of how well a service or solution complies with Service-Level Agreements (SLAs). These metrics can include, but are not limited to:
  • Availability
  • Reliability
  • Scalability
  • Up-Time Percentages
  • Support
  • Response Times
  • Security
  • Disaster Recovery Processes
  • And more...